Billing & Cancellation Guidelines
Refund & Cancellation Policy
Last updated: August 2026. Please read our subscription billing terms, payment failure handling, and request processes.
Non-Refundable Plans
Paid subscriptions are final once benefits (contact views/chats) are consumed or activated.
Double Deduction Refund
Duplicate charges due to payment gateway errors are automatically refunded within 5–7 business days.
Self-Cancellation
You can delete or pause your profile at any time. Unused validity days are non-transferable.
Billing Desk Support
Have a billing grievance? Email our finance team at payments@dheerajamatrimony.com.
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General Subscription & Billing Terms
Dheeraja Matrimony offers both free preview services and paid membership tiers (Silver, Gold Royal, Platinum VIP). Paid packages instantly grant contact phone view allowances, direct chat privileges, and profile spotlight placements.
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Immediate Service Provision: Because digital matchmaking allocations (viewing contact credentials and instant messaging) are activated immediately upon payment completion, payments are strictly non-refundable once activated and utilized.
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No Marriage Guarantee: Dheeraja Matrimony facilitates genuine matrimonial introductions. Subscription fees pay for access to verified contacts and platform technology, not guaranteed marriage outcomes.
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Eligible Scenarios for Refund
Refund requests will be evaluated and processed exclusively under the following specific technical circumstances:
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Duplicate / Double Transaction: If your bank account or UPI account is charged multiple times for a single order due to payment gateway lag or server timeout.
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Payment Deducted But Plan Not Upgraded: If funds are debited from your account but your membership tier fails to update on the dashboard after 24 hours, and our system fails to fulfill the upgrade manually.
Automated Gateway Reconciliation: Unsuccessful payments where funds were debited by your bank without reaching Razorpay/Dheeraja Matrimony are usually reversed automatically by your bank within 3 to 5 business days as per RBI guidelines.
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Non-Refundable Conditions
Refunds will NOT be issued under any of the following circumstances:
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If you change your mind after purchasing a plan or find a match outside Dheeraja Matrimony before your plan expires.
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If your profile is suspended or banned due to a verified breach of our Terms & Conditions (e.g., submitting fake IDs, financial solicitation, or misbehavior).
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If prospective matches reject your interest express, do not answer calls, or decline communication.
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Refund Request Process & Timeline
To apply for a duplicate payment refund or technical billing resolution:
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Submit a request via email to payments@dheerajamatrimony.com within 7 days of the transaction date.
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Include your Registered Mobile Number, Matrimony ID (e.g. DM10294), Payment Transaction ID, and Bank Receipt/Screenshot.
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Approved refunds are processed back to the original payment source (UPI / Debit Card / NetBanking) within 5–7 business days.
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Billing & Finance Support Desk
For any unresolved billing discrepancies or payment verification help, reach out directly to our accounts desk:
